I was a little worried at first since some of the reviews from other sites weren't very positive. But if you read them carefully you will see it was due to circumstances somewhat out of their control. Sometimes due to booking, but just call and make sure and everything should be fine. I bought gift certificates for myself and my girlfriend. She had a facial and I had a body exfoliation/mud wrap. Both services were spectacular, the spa was very professional and the products were amazing. I would recommend this spa to my friends in a heartbeat! It was a fabulous evening of pampering while our husbands and kids were swimming at the pool in our hotel.