The treatments were excellent. I did find the checking out and payment process awkward -- perhaps the person was new or was being trained, but a little eye contact and a smile would have gone a long way.
The spa has a lovely atmosphere& this was 2nd time there, but this time I brought 2 friends. It was just little things that were missing, that I had noticed & liked during my first visit...being offered water or tea or some fruit/nut mix. But otherwise, we all enjoyed the time there & will likely return.
Very nice spa facilities. Will definitely be back with my wife.
The atmosphere was calm, quiet and relaxing, a perfect escape within the bustling city. I recommend arriving early enough to partake in the jacuzzi, which is co-ed so you should bring a bathing suit with you.
Wonderful facial, new favourite place in Toronto. Try the 75 minutes and ask for Graciela
I spent a lot of money and time there and wouldn't do it again. I was shuffled between numerous estheticians and there seemed to be so many of them who did everything which makes me wonder who was actually qualified for the treatments I was getting. I can say with total confidence that it was by far the best brazilian wax I ever had though...not painful at all and she was all about business...no small talk, which was quite refreshing! The manicure and pedicure was not good at all...poorly applied polish and uneven filing. I asked for clear nail polish on my hands and she only put on two dull coats of base coat! Unbelievable. I found the facial rushed and mediocre and the esthetician didn't take the time to tell me what she was putting on my face and I have very sensitive skin. I found all the seats in the manicure/pedicure area very uncomfortable and the change room is atrocious. I tipped well because all the ladies were very sweet and welcoming and I think they had no choice but to rush. Perhaps management should allow more time for their customers who are paying a lot of money for these services. I will not go back, even with the 15% discount certificate they gave me on the way out. I will go to a local nail shoppe from now on for a $35 mani/pedi that has proven much more successful for me in the past!
The spa and treatments were wonderful. Staff was very friendly and attentive. The treatments I had done were excellent and I can't wait to go back! The only downside was no fault of the spa staff though...inconsiderate guests who were loud when they were in the hot tub ruined the peaceful environment. It was pretty inconsiderate.
Very nice, very relaxing. Nicole was fantastic.
Excellent service. A reminder phone call day before appt. Day of, the welcome was a bit cold because i had arrived a bit too early. But this was compensated by the amazing facial. A massage of the feet is done during the facial, it was amazing! and the specialist was very nice. i liked the fact that they did not push products. the facilities are superb, and this spa is a bit hidden downtown toronto, which makes it feel that much more special. am going back with three friends.